These Bring a Friend (formerly the Visible Referral Program) Terms and Conditions supplement the Visible service Terms and Conditions and the Visible Privacy Policy.
How it Works
- Active Visible members (the “Referrer”) can access a unique Bring a Friend code that they can share with non-customers.
- To find your Bring a Friend code Log-in to your account and visit your Bring a Friend page (in the Account>Referrals section, click on the ‘Learn more’ button under the Bring a Friend credit section) to access your Bring a Friend code.
- Send your Bring a Friend code or the link to your Bring a Friend URL to a prospective customer (friend, family member, etc.) through traditional channels (email, private message, etc.).
- If a prospective customer - someone who has never previously had Visible service - uses your Bring a Friend code when activating: 1) a Visible monthly plan, they will receive $20 off their second month of service, which will be applied at the time they make their second service payment with Visible; or 2) a Visible annual plan, they will receive $20 off their annual plan payment at checkout. You, the Referrer, will automatically have a Bring a Friend referral credit applied to your account when a qualified activation occurs using your Bring a Friend code.
- If you, the Referrer, have a Bring a Friend referral credit(s) banked in your account, your next service payment will be automatically reduced by $20. If you are on a monthly plan, each month of service will be reduced by one (1) Bring a Friend referral credit. If you elect to purchase an Annual Plan, your Annual Plan purchase will be reduced by one (1) Bring a Friend referral credit per payment cycle.
- You can have a maximum of 12 Bring a Friend referral credits banked at any time. If you refer more than 12 new members while you have 12 referral credits banked, you will still only receive the maximum of 12 referral credits.
Important Limitations
For you, the Referrer, to receive a Bring a Friend referral credit, a new member you refer must (1) activate Visible service, (2) be new to Visible (not have a Visible account and Visible service under any email address or alias), and (3) use your Bring a Friend code at the time of activation. In other words, you will not receive a Bring a Friend referral credit if the potential new member fails to complete their activation or fails to use your Bring a Friend code during activation.
Bring a Friend credits are not transferrable, have no cash value and may not be redeemed for cash. Bring a Friend credits will be applied against service charges, and will not be used to offset any other charges. For example, Bring a Friend credits will not be applied to cover taxes and fees (though the taxes and fees will still be included in the all-in cost you pay when you use a credit), device charges, insurance costs or any other non-service cost.
Bring a Friend referral credits will only apply if you remain a member in good-standing and continue to maintain Visible service. If you terminate, suspend, or let your account lapse, any banked referral credits may be voided as well and may no longer be applicable for future service. If your account terminates and you reactivate in the future, while we’ll be very happy to have you back, any previously voided Bring a Friend referral credits may not be restored. Visible retains sole discretion in determining whether credits are voided.
The Bring a Friend program is subject to change, modification, or cancellation at any time in Visible’s sole discretion, with or without notice.
If there is any fraud, abuse, or shenanigans (for example, creating fake accounts or using false credentials to create accounts) used in connection with the Bring a Friend program or to game the distribution of Bring a Friend codes or collection of Bring a Friend referral credits, Visible reserves the right to void referral credits and exercise any other rights available under the Visible Customer Agreement.
Bring a Friend codes can be stacked (i.e., combined) with certain promotions, but only where indicated in the promotional terms and conditions. Visible retains the right to determine which promotions stack or don’t stack with Bring a Friend referral credits, and promotion stacking is subject to change at Visible’s discretion.
Your Information
If someone uses your Bring a Friend code to activate a new line of service, at the moment of their activation, you will receive a notification informing you that someone used your Bring a Friend code, and that a Bring a Friend referral credit will be applied to reduce your next service payment’s all-in cost by $20, and any other Bring a Friend credits earned will be applied to your Visible wallet to use towards future service payments (up to 12 credits at any time may be banked). The notification will reveal the first name of who used your Bring a Friend code. No other personal information will be shared when your Bring a Friend code is used, and the first name of the person who uses a code is only shared so referrers can keep track of the status of their referrals in their referral summary. A notification will not be sent if your account has reached the maximum referral credits. Please note that you will not be able to see the first name of people who used your code prior to March 2022.
If you use someone else’s Bring a Friend code while activating service, Visible will provide your first name to the person who provided the code and notification that their Bring a Friend code has been used.
Usage of a Bring a Friend URL may be tracked in accordance with the terms set forth in the Visible Privacy Policy.
Limited Time Bring a Friend Offers
From time to time, members may be invited to participate in special, limited time Bring a Friend offers, through which members can earn bonus rewards for meeting certain referral criteria. These rewards are in addition to (and not in lieu of) the standard Bring a Friend referral credit received for each qualifying Bring a Friend referral.
The terms for each limited time offer will be set out in the invitation we may send to members. In order to receive these bonus rewards, the member must meet all criteria laid out in the offer. Completion of requirements will be determined at Visible’s sole discretion. Members are required to enroll in the limited time Bring a Friend offer in order to earn these rewards, and no bonus rewards will be paid out if a member fails to enroll or fails to comply with the requirements set forth in the offer.
Unless otherwise specified, members will only be able to enroll in one limited time Bring a Friend offer at any time.
We will notify members of their eligibility for a bonus offer, whether they’ve met the qualification requirements, and redemption instructions via email. To receive these notifications, please make sure your email and mailing addresses are up to date. Visible is not responsible for any failure to receive notifications if a member fails to keep their contact information current.
Invitations to participate in a limited time offer, and the selection of the members who will be invited to participate, will be sent at Visible’s sole discretion. Visible is not responsible for any member’s failure to receive an invitation, failure to enroll in an offer, or failure to complete the program requirements. Visible cannot guarantee that members will be invited to participate in any particular campaign. Invitations are not transferable, and members may be disqualified from participating in any program for any violation of these terms or the general Bring a Friend terms. Visible reserves the right to change, modify or terminate any limited time offer at any time, for any reason, with or without notice, at our sole discretion.