Privacy Policy

Visible values your business and is committed to protecting your privacy. This Privacy Policy sets forth our policies and practices for the collection, use and sharing of your information. Visible is a member of the Verizon family of companies.

California

Colorado

Connecticut

Maine

Nevada

Oregon

Texas

Utah

Virginia

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We, and service providers acting on our behalf, collect information when you visit our websites, use our apps, contact us, and when you subscribe to and use our wireless service.

We collect information you provide directly to us. This includes personal information such as your name, email address, phone number, postal address, a username and password, payment information, and communications you send to us.

We collect information when you use our service. This includes information about the calls you make and receive, text messages you send and receive, when you visit our websites or use our app, and wireless network and device information, including location, Internet protocol (IP) address and connection speed, mobile telephone number, device and advertising identifiers, browser type, and operating system. Some Visible devices include Verizon-provided system applications that collect information about network and device conditions, which is used to secure and improve our network and services.

We also collect information when you visit our sites and use our apps, including through cookies and similar technology. This includes your IP address, mobile number, device and advertising identifiers; browser and platform type, operating system, connection speed and other attributes; pages that you visit before and after visiting our sites; the date and time of your visit; information about the links you click and pages you view within the sites and screen records.

We collect info when you contact us, seek technical support, or enter a Visible-sponsored contest, sweepstake or promotion. When you contact us or we contact you, we and our vendors may monitor or record that communication for quality assurance, to train or support employees, resources or systems, and security purposes. We may also collect information when you contact us on social media, open emails we send or interact with our ads, or register to receive news or updates.

We collect information about you from others. We may obtain information about you from other sources, including from companies that collect consumer information such as demographic and interest data, and lead information we receive from “refer a friend” and similar programs. In addition, if you access social media platforms, such as Facebook, Google, Instagram, Reddit or Twitter, from our sites or apps, to log into our sites or apps, to share information about your experience or to interact with us, we may collect information from these third-party services. We may also collect risk scores and other indicators from companies that help us identify fraud.

We use the information we collect to deliver service, to market to you, and for other business purposes, including to:

• Fulfill your requests for products, services, information and customer support;

• Establish and maintain your account;

• Determine products and services that may interest you and market them to you, including on Visible sites and apps and on others’ sites, services, apps and devices as described in Section V below;

• Analyze the use of the sites, apps, and service for our purposes, such as product and service enhancements;

• Research and develop new products and services;

• Authenticate you;

• Customize the content you see when you use our sites and apps;

• Manage and protect our network, services, employees and users;

• Detect and prevent potentially prohibited, fraudulent or illegal activities and otherwise in accordance with our Terms of Use; and

• For any other purposes disclosed to you at the time we collect your information or with your consent.

We use some types of information for additional purposes. We use information from your chats and calls with our service and support representatives to help train employees and support resources and systems to better serve you.

We use information surveys for the purpose for which you provide it, or as described at the time when you submitted the information.

We, our vendors, and third party companies, collect information from our sites and apps for operational purposes such as improving website and app security, authenticating you, detecting and deterring fraud, improving site performance and providing content and analytics. We and these vendors and third-party companies may use cookies, pixels, web beacons, tags, scripts, or similar technologies on our pages and the browsers you use and may access advertising identifiers from your mobile device operating systems.

We may de-identify or aggregate information so that Visible or others may use it for business and marketing purposes. For example, the data we aggregate might be used to analyze, personalize and improve our service, to provide business and marketing insights to others and to help make advertising more relevant to you. You have choices about some of these uses which are described in the Your Choices section below.

We share information within our company, with vendors and partners who do work on our behalf and for other business purposes described in this policy.

We share certain information with Verizon, and our affiliates. This includes providing you with the latest information about our products and services and offer you the latest promotions. 

We share information with vendors who do work on our behalf. We use vendors to help us offer, provide, repair, restore and bill for services. We share information with them as necessary for them to perform work for us. They are required to protect the information we share with them or they collect on our behalf and use it only for the specific purposes that we allow. 

We may share with or we may allow our service providers to collect personal information, including  your activity on our sites and in our apps. These companies may use technologies, such as cookies, pixels, web beacons, tags, scripts, or similar technologies on our pages and the browsers you use. These service providers help us improve website and app security, authenticate you, detect and deter fraud, improve site performance, provide content or analytics, and other purposes as described in the “How does Verizon use information” section.

We share information with select partners. We share your information with select partners that help us with a variety of things, including development and delivery of our sites, apps and service. This includes services provided by others to help us with analytics, including Google Analytics, which may include storing and accessing cookies and other information on your computer or wireless device.

We share information with advertising companies. If you access third-party services, such as Facebook, Google, Instagram, Reddit or Twitter, through our sites or apps, to log in or to share information about your Visible experience, or if you contact us through these services, these third-party services may be able to collect information about you and they may notify your connections on the third-party services about your use of the site or app, in accordance with their own privacy policies.

We may share, or allow certain third-party advertising companies to collect information about your activity on our sites and in our app, including advertising identifiers from your mobile device operating system. They can use that information to help us provide more relevant Visible advertisements on our own site and on others’ sites and apps. These companies may combine information from our sites with similar information they collect on other sites to determine whether you fit into an audience that advertisers, including Visible, are trying to reach, to serve targeted advertising to you on our sites and other sites and platforms, or to find other potential customers. To do this, we and these companies use technologies such as cookies, pixels, web beacons, tags, scripts, or similar technologies on our pages and the browsers you use, or we may share information using application programming interfaces (APIs). 

In addition, we require that advertising companies disclose when they are using interest-based advertising techniques to deliver ads on our sites and apps as well as when they deliver Visible ads on other sites. We also require them to offer you the ability to opt out of this use of your information.

Visible websites may also include social network or other third-party plug-ins, widgets, or other similar technology that may provide information to associated social networks or third parties even if you do not click on or otherwise interact with the plug-ins and widgets.

Our customers and website visitors can limit the sale and sharing of personal information as well as the use of this information for certain types of targeted advertising.  Certain states give consumers who reside in those states the right to make these opt out choices. 

Please visit the Your Choices section of this policy to learn how to opt out.

We may also share information in other situations.

• Business transfers. We may share your information in connection with a substantial corporate transaction, such as a merger, consolidation, asset sale, or in the unlikely event of bankruptcy.
  

• Legal purposes. We may disclose information (1) to respond to legal process, such as subpoenas and court orders, legal claims or government inquiries, and in emergencies such as those involving the danger of death or serious injury to any person; (2) to advance, protect or defend the rights, interests, property, safety, and security of Visible, our affiliates, users, or the public; (3) to identify, protect against, and address unauthorized or unlawful use of our sites, apps or service, or our network; and (4) to outside auditors and regulators.
• To protect you, others or us. This includes protecting our rights, property or the safety of our customers or employees; in cases involving danger of death or serious physical injury to any person or other emergencies; to protect against fraudulent malicious, abusive, unauthorized or unlawful use of our products and services and to protect our network, services, devices and users from such use.

• Aggregated and De-identified Information. We may aggregate or otherwise de-identify information and use it for our own purposes or share it with third parties for their own purposes.

• With your consent. We may share information for any other purposes disclosed to you at the time we collect the information or pursuant to your consent.

We use technical, administrative and physical safeguards to help protect against unauthorized access to, use or disclosure of information we collect or store. In addition, we train our employees on the importance of privacy and security, as well as the proper ways to access, use or disclose customer information. Our practices and policies prohibit employees with whom we share this information from using sensitive information unless they are authorized to do so and have a business need. 

Our policies require that we retain records for as long as they are needed to provide you service or for legal, tax, audit, investigative, and/or security purposes and then securely delete or destroy them.  

We incorporate personal information into different types of records, not always by distinct data elements. For example, your name is part of your account, billing, technical support and call detail records.

Although we strive to keep information secure, we can’t guarantee that our safeguards will prevent every unauthorized attempt to access, use or disclose personal information. We use our security and incident response plans to handle such incidents.

You have choices about certain ways we use and share information about you. 

Marketing. You have choices about receiving marketing from Visible. If you would like to be removed from Visible’s email marketing list, you can opt out using the unsubscribe instructions, usually found at the bottom of the emails.

Website information used for interest based advertising. You can limit the sale and sharing of personal information for certain purposes as well as limit the use of this information for certain types of targeted advertising. Some state laws give consumers the right to make these opt out choices. 

You can opt out by visiting Your Privacy Choices . This page also describes how we honor Global Privacy Control signals you may set in your browser. We do not currently respond to Do Not Track signals in your web browser setting. If you opt out, you may still see Visible advertisements, but they may not be as relevant to you.

You can also visit the industry-wide Digital Advertising Alliance opt-out page or click on this icon available in or around online advertisements placed using interest-based advertising techniques to learn more and opt out of the use of your information for this type of advertising. Click on this icon provides additional information on the companies and data practices that were used to deliver the ad and describes how you may opt out of these advertising programs. Similarly, you have choices about allowing this type of advertising on your mobile device. On Apple devices, you will only be included in this activity if you opt-in. You can review or change an app’s tracking permission by going to your device Setting>Privacy>Tracking. On Android devices, you can opt out using your device setting to “Opt out of Ads Personalization.”

Our sites, apps and service are designed for and targeted to U.S. audiences and are governed by and operated in accordance with the laws of the U.S. We make no representation that our apps, sites or services are operated in accordance with the laws or regulations of any other nation. By using our apps, sites or service and providing us with information, you understand and agree that your information may be transferred to and stored on servers located outside your resident jurisdiction and, to the extent you are a resident of a country other than the United States, that you consent to the transfer of such data to the United States for processing by us in accordance with this Privacy Policy.

VII. STATE PRIVACY RIGHTS

The California Consumer Privacy Act, or CCPA, provides California residents with specific rights.

This law provides you with the right to know what information we collect about you and how we use it; to access and delete that information within certain limits; to request that we correct information that you believe is inaccurate; to tell us not to sell or share personal information about you; to limit the use of certain sensitive personal information; and to not be discriminated against for invoking these rights.

You have the right to know what personal information we collect, how we use it, and how long we keep it. This policy provides details about our collection and use practices. We collect personal information when you interact with us and use our products and services, such as when you place an order, have questions about your service, communicate with us by chat or phone, seek technical support, contact us on social media, visit our website, or enter a Visible-sponsored or affiliated contest, sweepstake or promotion. We also collect information from certain third-party sources and from our network and the devices you use. 

Depending on what products and services you use and how you interact with us, we may collect these categories of personal information:

• Identifiers, including, name, billing and email address, mobile device identifiers, IP address, account credentials, and other similar identifiers

• Legally protected classifications, including race, ancestry, gender, and disability if you provide them to us

• Commercial information, including products or services you purchase and consider

• Internet information, including browsing history, search and other activity on our site, and information regarding your interaction with our websites applications, and advertisements

• Geolocation data from our apps when you permit it

• Audio, electronic, visual, or similar information, such as voice recordings of customer service calls 

• Inferences drawn from any of the information described above to create a profile reflecting your preferences, characteristics, predispositions, and behavior.  

• Secure Account Information including account log-in, financial account, debit card, or credit card number in combination with any required security or access code, password, or credentials allowing access to an account 

• And other information that may identify, relate to, describe, or is capable of being associated with you.

Some of the information we collect may be considered sensitive personal information under this California law which defines sensitive information to include account log-in information with required security or access codes; financial account, debit or credit card number along with required security or access code, password, or credentials allowing access to an account; precise geolocation when you allow it in our app; and the contents of your mail, email, and text messages unless we are the recipient of the communication.

We use this information for business and commercial purposes as they are defined by the CCPA. Business and commercial purposes include providing you products and services, operating our business and engaging in economic activities such as communicating with you and providing customer service; personalizing your experiences; improving our services; providing marketing and advertising; debugging; auditing our processes and services; short-term transient uses; research; and security, fraud, and legal compliance purposes. 

We share information with service providers as necessary for them to perform work for us. We share with them the information they need to perform that work. This includes personal information about you. For example, we share contact information with service providers who help us send Visible marketing campaigns. Service providers are required to protect the information we share with them or they collect on our behalf and use it only for the specific purposes that we allow. 

We may also disclose information with your consent and as further described in other sections of this policy.

Our policies require that we retain records for as long they are needed for legal, tax, audit, investigative, and/or security purposes and then securely delete or destroy them. We incorporate personal information into different types of records; it is not always retained by distinct data elements. For example, your name could be part of your customer account record, transaction record, or call records. Each type of record may be retained for a different time period depending on its purpose. We have established criteria for how long to keep different types of records.

You have the right to request access to specific pieces and categories of personal information we collect by using our Data and Privacy Portal or via the email address provided below.  We will provide this information to you in a portable and readily usable format. We will honor up to two consumer rights requests every twelve months as required by California law. You can use this same contact information to request that we correct inaccurate personal information we have about you.

You have the right to request that Visible delete personal information we have about you unless we need it for specific reasons. These reasons include: needing the information to provide the services you have requested and other activities needed to maintain ongoing business relationship with you, to maintain information security, to exercise legal rights and to comply with other laws. All the personal information we retain today is only used for these purposes. We retain the information that we collect only as long as needed for these purposes.

California law defines “sale or sharing” broadly to include sharing personal information for monetary or other valuable consideration and the sharing of personal information for cross contextual advertising purposes. The definition does not cover all sharing of personal information. We do not knowingly sell or share personal information related to children under 16 years of age.  

Since 2022 and presently, our activities that fall under the definition of “sale or sharing” under California law are: 

• using third-party advertising companies that collect information about your visit to our websites and app using cookies and other web technologies to inform our and others’ cross contextual advertising;

• sharing customer information with third-party advertising and social media companies to help them better target our advertising on their websites and applications;

• sharing customer information with third-parties to help find other potential customers using interest segments they create from your activities across non-affiliated websites and apps.

You can opt out of sale or sharing by accessing our Your Privacy Choices site. This page also describes how we honor Global Privacy Control (GPC) signals you may set on your browser. We do not respond to Do Not Track signals.    

If you are a Visible member who is logged in to your account when using the GPC signal, we will apply your choice to activity on our website whenever you are logged in and to non-website activities across your account.  However, if you are not logged in or don’t have an account and use a GPC, we will opt you out of sharing activity on our sites, but may need more information from you to identify you and apply your choice to non-website sharing activities.

You have the right to ask us to limit the use and disclosure of sensitive personal information if we use that information for purposes beyond what is needed to provide the products and services you request or for other reasons specified in the law. We do not use or disclose sensitive personal information for other purposes without your consent so we do not offer you an option to limit the use of sensitive personal information. The purposes for which we might use sensitive personal information include: detecting security incidents; resisting malicious, deceptive, fraudulent or illegal actions; ensuring the physical safety of a person; short-term, transient uses; performing services such as maintaining or servicing accounts, providing customer service, fulfilling orders and transactions; verifying your information; and verifying, maintaining or enhancing a service on a device that is owned manufactured or controlled by us or on your device. We may also share your information with service providers providing storage or similar services on our behalf.

We do not discriminate against you if you exercise any rights described in this section. We will not deny goods or services, charge different prices or rates for goods or services, or provide you a different level or quality of goods and services. You also have the right to receive information about the financial incentives that we offer to you.

You or your authorized agent can exercise your right to access or correct data by:

• Visiting the Visible Data and Privacy Portal

• Sending an email to privacy@visible.com 

You can exercise your right to opt-out of sale or sharing of personal information by visiting our Your Privacy Choices page.

If you visit or use one of our other sites you must separately opt out using these sites’ “Your Privacy Choices ” webpages at Visible Community Your Privacy Choices or in the footer of the Visible Merch website.

If you visit Visible Offers, you will have to separately opt out. Our selling and sharing activity for Visible Offers is limited to activity on the Visible Offers website. We use third-party advertising companies that collect information about your visit to the Visible Offers site using cookies and other web technologies to better tailor advertising to you for us and others. You can opt out of selling and sharing of your activity by turning off “Functional and Performance” and “Advertising” cookies in the cookie settings that can be accessed from the Your Privacy Choices  link in the footer of the Visible Offers site, or by managing your settings through the cookie banner that displays on your first visit to the site. If you opt out of Functional and Performance and Advertising cookies, only web tech that is required for the site to function will operate during your visit. Your opt out will apply on the browser and device you used when you opted out.  If you visit the site from a different device or browser, or clear your cookies from your browser history, you will need to opt out again. The Visible Offers site also honors browser-based Global Privacy Control (GPC) signals that you may set in your browser as an opt out when you visit the Offers site.

You can authorize an agent to exercise your California privacy rights on your behalf. To designate a business or individual as your agent, use our Data and Privacy Portal to “Assign and manage your authorized agent.” We may require additional proof that you granted the authority.

We require you to verify your identity using the processes we describe in the portal or the privacy choices page before we fulfill your request. Depending on the type of request you make, you may be required to log into an existing account and prove access to your mobile phone or to the email address on file with us.

We will endeavor to respond to your requests within 45 days, but it may take up to 90 days. If we need more than 45 days, we will contact you to let you know that we need additional time.

Are you a Visible Merch Store customer? Please visit the Visible Merch Store Privacy Policy for information about how to exercise your rights.

Are you a Visible Communities user?  Please visit the Visible Community Privacy Policy for information about how to exercise your rights

California law requires that businesses report annually on the number of privacy requests they receive each year.  Visible received the following access, deletion, and correction requests from California residents and opt out requests from all consumers in 2023.  Because all personal information collected from users is required to provide service, consumers and other individuals do not have the option to delete personal information. Employee and contractor requests are included in Verizon’s report.

* Visible also received 336 unverified requests to know and 152 unverified requests to delete via email in 2023.

** These numbers include the number of requests received through a Global Privacy Control and through Visible’s consolidated opt-out mechanism from April 26 through December 31, 2023.  Visible also had 3,910 visits to its Your Privacy Choices page from January 1 through April 26, 2023, the time period during which Visible directed consumers to the Digital Advertising Alliance’s website to exercise their ad choices. Visibleoffers.com also received 1,012 opt-outs in 2023.    

If you have questions about your rights under California law, email us at privacy@visible.com .

California customers may request, once per year, that we disclose the identity of any third parties with whom we have shared personal information for the third parties’ direct marketing purposes within the previous calendar year, along with the type of personal information disclosed. If you have any questions about your rights under this law, email us at privacy@visible.com .

California residents under age 18 who are registered users of online sites, services or applications may request and obtain removal of content or information they have publicly posted. Your request should include a detailed description of the specific content or information to be removed. Please be aware that your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

Colorado, Connecticut, Texas and Virginia have comprehensive privacy laws that provide residents with additional specific rights. Oregon and Utah residents also may have rights. 

Your right to know what personal information we collect, how we use and share it, and how long we keep it. This privacy policy provides details about our collection and use practices. The state laws generally require that we provide you information about the categories of personal information we collect and the purposes for which we collect each category. This includes:

Some of the information we collect is considered sensitive personal information under the state laws. The laws define sensitive data as including some or all of the following:  personal data revealing racial or ethnic origin, national origin, religious beliefs, mental or physical health condition or diagnosis, sex life or sexual orientation, status as transgender or nonbinary, citizenship or immigration status; processing genetic or biometric data for the purpose of uniquely identifying you; personal data collected from a known child; precise geolocation information; or status as a crime victim.

We collect personal information when you interact with us and use our products and services, from certain third-party sources and from our network and the devices you use. You may interact with us in different ways, for example, when you place an order or have questions about your account or services; contact us on social media; seek technical support; or enter a Visible-sponsored or affiliated contest, sweepstakes or promotion.

We retain information only as long as reasonably necessary for business, accounting, tax or legal purposes and then securely delete it.

Third parties we use to do work on our behalf may use information for the same purposes. We share information with service providers (also known as processors) as necessary for them to perform work for us. They are required to protect the information they receive from us or collect on our behalf and use it only for the specific purposes that we allow. We may also share information with others with your consent and as further described in other sections of this policy. 

Your rights to access and correct information. You can access specific pieces and categories of personal information we collected by using our Data and Privacy Portal or by emailing us at privacy@visible.com . To the extent technically feasible, we will provide this information to you in a portable and readily usable format. You can use this same contact information to request that we correct inaccurate personal information we have about you.

Your right to delete information. You have the right to request that Visible delete personal information we have unless we need it for reasons specified in the laws. Privacy laws describe these reasons slightly differently, but generally, they include: needing the information to provide the services you use and the internal operations needed to maintain an ongoing business relationship or perform a contract with you; maintaining information security; preventing fraud; and exercising our legal rights including defending against legal claims, complying with laws and cooperating with law enforcement in good faith. All the personal information that we retain today is used for these purposes and we retain the information we collect only as long as needed for these purposes.

Use of sensitive personal information. These state laws prohibit us from using sensitive personal information without your consent, except as specified in the law. The reasons vary slightly but generally include: complying with laws, rules, regulations, investigative subpoena or summons by governmental authorities; cooperating with law enforcement; investigating, establishing, preparing or defending against legal claims; providing and maintaining the products and services you use, preventing and responding to security and other significant incidents; taking immediate steps to protect an interest that is essential for the life or physical safety; and using information for short-term transient purposes such as displaying relevant information to you based on your activity during a single interaction.  We only use sensitive personal information as authorized by the law or after we obtain your express consent.  

Your right to tell us not to use personal information to create profiles about you that we use to inform decisions that have legal or similarly significant effects. We do not use personal information to profile you to further decisions that have legal or similar significant effects.

Your right to tell us not to sell personal information or use it for certain targeted advertising purposes. The laws vary in the way they define sale and certain targeted advertising, but generally, they require that we provide you with the ability to limit activities that involve sharing personal information for monetary or other valuable consideration and using personal information about you from your activity across other websites or apps to target ads to you. The definitions do not cover all sharing of personal information.

Our activities that may be considered selling, or targeted advertising activities under the state laws are:

• using third-party advertising companies’ cookies, pixels, beacons tags, application programming interfaces and other similar technologies on our site to collect  information about your activity on our site during your visit  which can be used and combined with other information about you from your activity and behavior across unaffiliated websites and apps to tailor the ads you see from us and others;sharing consumer information with third-party advertising and social media companies to help them better target our advertising on their websites and applications and to help find other potential customers using interest segments and audiences they create from your activities across non-affiliated websites and apps; and
• sharing consumer information with third-party advertising and social media companies to help them better target our advertising on their websites and applications and to help find other potential customers using interest segments and audiences they create from your activities across non-affiliated websites and apps; and
• using consumer information we obtain from third-parties to better customize our advertising, when that information is derived from your activities across non-affiliated sites and apps.

We do not knowingly sell personal information related to children under 16 years of age.

You can opt out of the sale of personal information and targeted advertising by visiting Your Privacy Choices page. This page also describes how we honor Global Privacy Control signals you may set on your browser. We do not respond to Do Not Track signals.

Some states allow you to appeal a denial of your request to exercise the privacy rights provided by its state law. If you are a resident of Colorado, Connecticut, Oregon, Texas, or Virginia and we deny your request, you may submit an appeal using the link provided in our response to your request. You may also submit an appeal by emailing us at privacy@visible.com . Please use the subject line "APPEAL" and provide your name, contact information including phone number, a description of the decision you are appealing, and the reason for your appeal.

You have the right to not be discriminated against. We do not discriminate against you if you exercise any rights provided to you by state law. We will not deny goods or services, charge different prices or rates for goods or services or provide you a different level or quality of goods and services. You also have the right to receive information about any financial incentives we offer to you. 

Where to exercise your rights. You can exercise your right to access, delete, or correct data by:

• Visiting the Visible Data and Privacy Portal

• Sending an email to privacy@visible.com 

We require you to verify your identity using the processes described in the Portal before we fulfill your request. We will endeavor to respond to your requests within 45 days, but it may take up to 90 days. If we need more than 45 days, we will contact you to let you know that we need additional time.

You can exercise your right to opt-out of sale of personal information or use of it for targeted advertising by visiting our Your Privacy Choices page. This page also provides a link for your authorized agent to opt out on your behalf.

If you visit Visible Offers, you will have to separately opt out. Our selling and sharing activity for Visible Offers is limited to activity on the Visible Offers website. We use third-party advertising companies that collect information about your visit to the Visible Offers site using cookies and other web technologies to better tailor advertising to you for us and others. You can opt out of the sale, and use and sharing of your activity for behavioral targeted advertising by clicking “Required Cookies Only” in the cookie settings that can be accessed from the Your Privacy Choices link in the footer of the Visible Offers site, or by managing your settings through the cookie banner that displays on your first visit to the site. If you select “Required Cookies Only”, “Functional and Performance Cookies” and “Advertising Cookies’ will turn off and only website technology that is required for the site to function will operate during your visit. Your opt out will apply on the browser and device you used when you opted out. If you visit the site from a different device or browser, or clear your cookies from your browser history, you will need to opt out again. The Visible Offers site also honors browser-based Global Privacy Control (GPC) signals that you may set in your browser, as an opt out when you visit the Offers site. 

Are you a Visible Merch Store customer? Please visit the Visible Merch Store Privacy Policy for information about how to exercise your rights.

Are you a Visible Communities user?  Please visit the Visible Community Privacy Policy for information about how to exercise your rights.

If you visit or use one of our other sites, you must separately opt out using these sites’ “Your Privacy Choices” webpages at Visible Community Your Privacy Choices or in the footer of the Visible Merch website.

Questions. If you have questions about your rights under the Colorado, Connecticut, Oregon, Texas, Utah or Virginia state privacy laws or about our privacy policies and practices, email us at privacy@visible.com .

The Maine Broadband Internet Access Service Customer Privacy Act gives  privacy rights to current and former subscribers of mass market broadband Internet access service in Maine, as well as applicants. The Maine law gives you the right to control certain ways that we use or share information we have about you and requires that we provide you with a notice of your rights and our obligations under this law. We do this in this section.

The Maine law also requires us to take reasonable measures to protect customer personal information. We describe this in an earlier section of this privacy policy.

We will not use, disclose, sell, or permit access to broadband customer personal information (personally identifying information about a customer or information from a customer’s use of broadband Internet access service) except with affirmative consent or for the following purposes allowed under the Maine law: to provide and maintain your broadband services; market and advertise our communications-related services to you; comply with lawful court orders; bill and collect; protect users from fraudulent, abusive, or unlawful use of or subscription to such services; or provide location information in response to certain emergency situations..

The Maine law also provides you with a right to opt out of any use or sharing of data that is not customer personal information under the law. At this time, we do not collect information about you as a broadband customer that is not customer personal information. If we begin collecting such information in the future, we will give you the right to opt out of its use and sharing.

We will not refuse to provide you with broadband service, charge you a penalty, or offer you a discount based on whether you agree that we can use or share your broadband customer personal information.

Nevada law allows consumers to opt out of the sale of personal information by online service providers such as website operators and data brokers. Nevada law defines “sale” as the exchange of certain personally identifiable information for money. Personally identifiable information includes name, address, phone number, Social Security number, or any identifier that can be used to contact a consumer electronically.

Visible does not currently sell personal information as defined by Nevada law and has no plans to start. If Visible ever starts selling such personal information, current Visible customers will be opted out. If you have any questions, please contact us at privacy@visible.com . 

Visible Service LLC is registered as active with the Oregon Secretary of State. 

We may make changes to this privacy policy, so please check back periodically. You will be able to see that we made changes by checking the effective date above.  If we decide to use or disclose information that identifies you personally in a way that is materially different from what we stated in our privacy policy at the time we collected that information from you, we will give you a choice about the new use or disclosure by appropriate means, which may include an opportunity to opt-out.

If you have any questions about this Privacy Policy or our practices, please contact us at privacy@visible.com .

Data and Privacy Portal

Learn more about how to view and manage your data in the Your Account section of our Help page. Learn more about how to view and manage data collected by other Visible services can be found in the  Visible Community Privacy Policy and the Visible Merch Store Privacy Policy.