By Visible - March 16, 2023
These days we use our phones for everything; communication, work, entertainment. They are our connection to the outside world, and with the rapid pace of technology, it’s not uncommon for people to upgrade their device every couple of years. Getting a shiny new phone is sometimes fun, and sometimes necessary, but should never be complicated. If you’re considering upgrading your phone, trading in your old one is a smart move. It’s better for the environment, makes good financial sense, and—ideally—makes the transition to the new one a little easier. However, some of the terms and processes can be off-putting. Luckily for you, your old pal, Visible is here to help break down some of those tricky steps and guide you through the process.
There are a lot of options when it comes to trading in your device, so be sure to do a little research to figure out which one is right for you. Obviously, we’re a little biased, but Visible’s trade-in program is easy, affordable, and outlined at the bottom of this article. You know, just in case you were wondering.
Once you’ve selected your preferred method of trade-in, you’ll need to make sure your device meets the requirements of the program. Some common requirements include:
Checking these requirements is key to making sure you get the most value out of your old device, so be sure to inspect carefully! Done? Then you’re ready for a couple of slightly more technical steps, starting with backing up your data.
Backing up your data is essential to ensuring a smooth transfer to a new device. You don’t want to lose any vital information, photos, or messages now do you? These instructions will vary depending on your phone, so pay close attention.
Using iCloud
Ensure that your iPhone is connected to Wi-Fi and plugged into power during the backup to avoid any mishaps.
Using your Mac
Note: earlier versions of macOS will need to use iTunes to back up.
Backup your Android data
If you have an Android, there are a couple of different ways you can back up your phone to ensure no loss of data when you upgrade. First is a cloud backup using Google, and second is a backup using your computer. Don’t worry— we’ll talk you through both.
Using Google
Google’s built-in backup service for Android phones is probably the easiest and most efficient way to back up your phone. This service automatically backs up contacts, app data, and settings to your Google account. Here’s the process in a few simple steps:
Using your computer
If you don’t want to use a cloud service to store your backup, a computer will store it locally on your existing hard drive.
Resetting your iPhone
iPhone and especially iCloud make the backup, reset, and restore process pretty simple. Here are the steps to ensure your phone is fully wiped.
Sign out of iCloud or iTunes.
Go to Settings > [Your Name] > Sign Out. Enter your Apple ID password and tap Turn Off.
Erase your iPhone: Go to Settings > General > Reset > Erase All Content and Settings. Enter your passcode if prompted, then tap Erase iPhone.
Wait for the reset process to be completed. It may take a few minutes, then your iPhone will restart and display the “Hello” screen.
Resetting your Android Device
How to trade in with Visible
Now you’ve got your phone all ready for trade-in, it’s time to send it. If you’ve chosen Visible as your trade-in option, we’re stoked! Here’s some more info on our specific process:
If you haven’t already, go to our trade in page to receive your estimate and start the process.
Answer a few quick questions and get your trade-in estimate on the spot.
Find your new phone.
Browse our shop and pick your new phone. Your new phone must be purchased through Visible for trade-in eligibility.
Return your device
Print the return label, ship your phone within 21 days of placing your order. The condition of your phone will be verified upon receipt.
Note: Prior to sending in your device, follow the instructions above to wipe your phone and ensure your Find my Device (Apple) or Find my Android settings are turned off.
Get paid
Once your phone has been verified, you'll be issued a credit.
Got more questions? Check out Visible Trade-In FAQ or contact us.